Consumer Rights

MARTINS*MARTINS ADVOGADOS render services focused on the defense of clients from complaints submitted to the Department for Consumer Protection and Defense, on a national, state and municipal levels  and in litigations based on the Consumer Protection Code, mainly on Special Civil and Consumer Courts.
The Firm organizes client’s portfolios with sizeable number of different types of consumer demands/complaints, determining the types of causes of action, establishing quality standards for rebuttals, and behavior of lawyers and agents.
The work related to mass litigation, drawn from services rendered to financial institutions/banks and telephone companies, allowed the Firm, during the last decade, to acquire the experience and expertise to assist the growing needs of new clients, seeking high standards, efficiency and reasonable costs. 
In such legal domain the Firm can help in the establishment of policies for the control/management of the existing court cases, including the provisioning and payment of obligations deriving from judicial decisions, settlements and avoidance of new legal demands .
We can assist clients in drafting contracts and operational manuals and in the preparation of advertising materials for the supply of goods and services, encircling the definition of procedural services rules in the customer service